Watts Eye Associates
33 Low Street, Newburyport, MA 01950 978-462-2020
Title: Licensed Dispensing Optician MA
Reports to: Optical Manager/Office Manager
Pay Type: Hourly/Salary
Schedule: Monday thru Friday, rotating Saturdays and Thursday evenings (no Sundays)
The key primary responsibility of the Optician is to provide eyewear to the patients of our practice. This includes all selling, fitting and dispensing of eyewear within the boutique. As the optical department represents a significant portion of the practice’s income, selling with an eye toward multiple pair sales is expected.
Delivering an exceptional purchasing experience for the patient is paramount. Therefore, the Optician is responsible for all frame merchandising and display. Developing and managing relationships with our frame and product vendors and appropriately displaying eyewear provides the environment for the eyewear boutique to thrive.
Actively managing and tracking our frame inventory according to our practices inventory procedures is required.
We recognize the doctor to optician handoff is imperative to successful eyewear sales. Therefore, the optician will work directly with the doctor(s) to ensure the handoff process is executed to the standards of the practice.
Assist patients with frame selection with an eye towards multiple pair sales
Measure and complete full ordering process for patients
Merchandising and display of all frames in the eyewear boutique
Meeting with and developing relationships with all frame and product vendors
Place all eyewear orders and work with the lab for appropriate delivery
Communicate to patients delivery expectations according to the practices dispensing policies
Manage all pricing of frames and price points systems
Manage all warranty replacements for patients and product returns to vendors
The Optician is expected to possess a high degree of influential sales skills. The ability to effectively communicate the benefits of all optical products is required.
Providing our patients exceptional service is a cornerstone of our brand. The Optician’s role in delivering on our brand is integral.
The Optician must be able to effectively communicate with our patients around all our optical products including frames, lenses, etc. Communicating in a manner by which the patient understands technical terminology in their layman language is essential.
The Optician must be able to accurately measure and record all patient information. Attention to detail relative to prescriptions, PDs, and checking the accuracy of eyewear received from the lab, etc. is imperative. Lab edging and mounting skills a plus.
Pace of the Environment
Must be able to work at a fast pace. Effectively handling multiple tasks and patients at one time, while focusing on the individual patient experience.
Frequent Interaction with Others
Must demonstrate the ability to manage multiple tasks at one time, always maintaining friendly interactions with team members, patients and guests of the practice.